Three things. First, we book extra buffer time so the crew is never rushing — and we charge the same hourly rate even if the day runs long. Second, our crew leads are briefed on dementia awareness, low-mobility, and respecting pace. Third, we talk to whoever is coordinating — the senior themselves, an adult child, a POA, or a residence move-in coordinator — and keep everyone looped in by text and photo.

Both options are available. Our Basic package is lift-and-load only — you or family pack the boxes. Our Full-Service and White-Glove packages include full professional packing (we bring the boxes, paper, tape, and wardrobe boxes) and unpacking at the other end. Most senior clients choose Full-Service because packing is the most stressful part.

Absolutely. We regularly work with adult children in Toronto, Vancouver, and as far as Arizona while their parent is still in Ottawa. We video-walkthrough the home, text photos during the move, and can coordinate directly with the residence manager or a trusted friend on the ground. You stay with your parent; we handle the logistics.

We help you plan it, and we handle the haul-away. Use the room-by-room guide and checklist on this page to make the keep/donate/gift decisions. On moving day we route donation items to Habitat ReStore, Diabetes Canada, Salvation Army, or Matthew House — whichever has the fastest pickup. Anything not donation-quality goes to our junk removal service (priced separately).

Yes. Every crew lead goes through a senior-move briefing covering pace, respectful language, dementia awareness, and how to work around mobility aids. All movers are background-checked and uniformed. Many of our senior-move crew leads have 5+ years on our team and have done dozens of residence moves.

Yes — we do it every week. We’ll call the front desk to book the service elevator and loading bay, confirm quiet hours (most residences don’t allow moves during meal services), and submit our insurance certificate naming the residence. You don’t have to manage any of that yourself.

Most 1-bedroom senior moves run $700–$1,100 for Full-Service. A 2-bedroom downsize typically falls between $1,200 and $1,800. Our rates are transparent hourly ($140/hr for 2 movers, $180/hr for 3, $220/hr for 4 — truck included) with no surcharges for stairs, heavy items, or a slower pace. Use the estimator above for a personalised range.

For month-end and the 1st of the month (busiest residence move-in days), book 3–4 weeks out. For mid-month weekday moves we can often accommodate same-week. A $100 refundable deposit holds your slot — it comes off the final bill.

Yes. We run long-distance senior moves to and from Toronto, Montréal, Kingston, and the Maritimes routinely — often when a parent is moving to be near family. All long-distance senior moves include transit insurance and dedicated truck (no shared loads).

Residence move-in dates shift often — a room isn’t ready, a health issue comes up. We build flex into our schedule for senior moves and will reschedule at no charge as long as we know 48 hours in advance. The $100 deposit stays on your account for the rescheduled date.